RETURN & CANCELLATION POLICIES
RETURNS & EXCHANGES
Please inspect items immediately when received. Read conditions below carefully before inquiring about returns and exchanges.
- All returns are subject to a 20% re-stocking fee. The restocking fee covers the cost of our order processing and restocking process. If you wish to retain store credit, the restocking fee may be waived. Please inquire for details.
- All electronics returned need to be sealed and in their original packaging and the tamper seal intact in order to receive a credit, exchange, or refund.
- Items you wish to return MUST be approved prior to your return. Contact us for a RA# (Return Authorization Number) and specify your reason for return. All return inquiries must be sent to us within 14 days of receiving your order.
- Approved Returns MUST be sent back to us within 30 days of receiving your RA#.
- Returned items must be in brand new condition in original packaging.
- Shipping, handling, and transaction fees are non-refundable.
- NO RETURNS, CANCELLATIONS, OR REFUNDS ALLOWED ON SPECIAL ORDER ITEMS.
- Once items have been returned to us, and the condition has been inspected and approved, a refund will be issued. Approved refunds are issued within 2-3 days.
- Please contact us if inquiring about an exchange.
- Exchanges are subject to second shipping charges unless there was a mistake made on the order. If a mistake was made by Magic Garage, we will provide a return shipping label for you to use to make the exchange as seamless as possible.
- Please call us at 917 517 5388 during our office hours to cancel an order. We process your order electronically. Therefore, your order may be processed when you ‘complete purchase’. Please contact us immediately at 917 517 5388 if you wish to change or cancel your order. Do not assume we will see your e-mail in time as we get hundreds of e-mail messages per day. We will make every effort to stop the processing of your order.
- Due to the cost of processing refunds, there will be a 5% cancellation fee on all orders placed but canceled prior to shipping. This does not apply to returns & exchanges. Please refer to returns & exchanges above if your order has already shipped.
- Your order must be confirmed by an Magic Garage customer service representative if it has not shipped from our warehouse or the manufacturer or distributor. Once confirmed, you will be issued a credit or refund minus cancellation fees within 7 business days.